We had 24 hour radius session-timeout. Traffic should come in and leave the FortiGate. ', Podcast 283: Cleaning up the cloud to help fight climate change, How to lead with clarity and empathy in the remote world, Creating new Help Center documents for Review queues: Project overview. #24. emnoc . Do first violins go first even in repeating parts. Sample output: Head_Office_620b # exec ping 10.11.101.101. There is no record available at this moment. Is there a way to save a X = 0 Stonecoil Serpent? This occurs because a route is programmed in the kernel for the ping server on this interface (see example further below). AND THEN, WITHOUT MAKING A SINGLE CHANGE, the client's end-point Router A started working. Our FortiGate's SSL VPN uses LDAP authentication with Active Directory. I will mention all these settings to them. Head_Office_620b # exec ping 10.11.101.101, PING 10.11.101.101 (10.11.101.101): 56 data bytes, 64 bytes from 10.11.101.101: icmp_seq=0 ttl=255 time=0.3 ms, 64 bytes from 10.11.101.101: icmp_seq=1 ttl=255 time=0.2 ms, 64 bytes from 10.11.101.101: icmp_seq=2 ttl=255 time=0.2 ms, 64 bytes from 10.11.101.101: icmp_seq=3 ttl=255 time=0.2 ms, 64 bytes from 10.11.101.101: icmp_seq=4 ttl=255 time=0.2 ms, 5 packets transmitted, 5 packets received, 0% packet loss. However the situation is greatly compounded that 5 other sites are working and that the client's firewall is under change control. The FortiGate unit does not use the routing table to reach a ping server on a remote subnet through another interface. Step 4: Debug flow. - When the ping server is dead or not reachable or interface with ping server is down, route will be disabled in the kernel database. On the diagram Installed SAs tab you will notice a source IP address x.x.186.50 trying to communicate with x.x.7.3 but 0 current bytes. There are no options for this command. Aug 3 09:17:39 unbound 31135:3 notice: sendto failed: Permission denied. After changing IP back client endpoint came live again. How is secrecy maintained in movie production? Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 10ms, Average = 3ms. In the end we realised that the Sonicwall was creating a separate SA for each network policy (by the look of your screenshot it looks like you have 2 policies/subnets going over the VPN). My configuration looks almost identical, except that i don't have setup custom address nor service: The host is directly connected through one of the FGT' switchport, it sound very strange to me that he's unable to reach it. Alone, either tool can determine network connectivity between two points. The only things we haven't been able to try is upgrade firmware on Fortigate. Let's go over your setup since your  presented mainly items and maybe  confusion in all of it ;). As it turns out we have no access to the Fortigate and the client's argument is it works across all other 5 sites. - Is the traffic exiting the FortiGate to the destination? I would make sure that everything matches. further below. Create new tunnel with new IP. The FortiGate keeps sending the ping to ping server if interface is UP or ping server is dead. I really like your answer. Also, the TTL setting may result in steps along the route timing out due to slow responses. The last time it happened we used a disable/enable everything for IPsec technique. fail, drop". x.x.186.50 is the client's remote Fortigate IPsec server, and x.x.7.73 is a MikroTik based IPsec endpoint. The ping command sends a very small packet to a destination, and waits for a response. offloading must be disabled. The client had a primary and backup firewall. What is the term for the left hand part on piano and how do people create it? But they said they'll try to help us again on Monday. Verify which security policy was used. If the FortiGate is running in NAT mode, verify that all desired routes are in the routing table : local subnets, default routes, specific static routes, dynamic routing protocol. How to use local internet connection instead of the one provided by FortiClient? We've had many chats to the client about this but they have many more international IPsec VPNs and only our MikroTik configuration is failing. I'm now trying to implement secure LDAP (LDAPS). Enable. Both ping and traceroute require particular ports to be open on firewalls to function. The response has a timer that expires when the destination is unreachable. Typically a value of <1ms indicates a local connection. The second, third, and fourth columns display how much time each of the three packets takes to reach this stage of the route. Tracing route to fortinet.com [208.70.202.225], 1 <1 ms <1 ms <1 ms 172.20.120.2, 2 66 ms 24 ms 31 ms 209-87-254-xxx.storm.ca [209.87.254.221], 3 52 ms 22 ms 18 ms core-2-g0-0-1104.storm.ca [209.87.239.129], 4 43 ms 36 ms 27 ms core-3-g0-0-1185.storm.ca [209.87.239.222], 5 46 ms 21 ms 16 ms te3-x.1156.mpd01.cogentco.com [38.104.158.69], 6 25 ms 45 ms 53 ms te8-7.mpd01.cogentco.com [154.54.27.249], 7 89 ms 70 ms 36 ms te3-x.mpd01.cogentco.com [154.54.6.206], 8 55 ms 77 ms 58 ms sl-st30-chi-.sprintlink.net [144.232.9.69], 9 53 ms 58 ms 46 ms sl-0-3-3-x.sprintlink.net [144.232.19.181], 10 82 ms 90 ms 75 ms sl-x-12-0-1.sprintlink.net [144.232.20.61], 11 122 ms 123 ms 132 ms sl-0-x-0-3.sprintlink.net [144.232.18.150], 12 129 ms 119 ms 139 ms 144.232.20.7, 13 172 ms 164 ms 243 ms sl-321313-0.sprintlink.net [144.223.243.58], 14 99 ms 94 ms 93 ms 203.78.181.18, 15 108 ms 102 ms 89 ms 203.78.176.2, 16 98 ms 95 ms 97 ms 208.70.202.225. However, ping can be used to generate simple network traffic that you can view using diagnose commands in FortiGate. Happily everything is working. It only takes a minute to sign up. When a cluster is out of sync, administrators should correct the issue as soon as possible as it affects the configuration integrity and can cause issues to occur. This would give you the intermittent problem when your high side router does an arp lookup for router A and gets confused. What is a proper way to support/suspend cat6 cable in a drop ceiling? It's a strange  trace btw. My client is on 620B v4 MR3 Patch 8. To stop all other debug, type "diag debug flow trace stop". - Attach the latest unencrypted configuration backup of the FortiGate. This causes the router to create a single SA with the remote peer. As soon as our Mikrotik tried to send traffic for the second subnet, it would send over the existing SA (which as far as the Sonicwall is concerned is for a specific subnet pair), the Sonicwall would complain, SA sequence numbers would go out of whack and the whole lot stopped. Message Meaning: URL filter packet send failure, FortiOS to CEF log field mapping guidelines, 28673 - LOGID_APP_CTRL_IM_BASIC_WITH_STATUS, 28674 - LOGID_APP_CTRL_IM_BASIC_WITH_COUNT, 8960 - MESGID_SCAN_UNCOMPSIZELIMIT_WARNING, 8962 - MESGID_SCAN_ARCHIVE_ENCRYPTED_WARNING, 8963 - MESGID_SCAN_ARCHIVE_ENCRYPTED_NOTIF, 8964 - MESGID_SCAN_ARCHIVE_CORRUPTED_WARNING, 8965 - MESGID_SCAN_ARCHIVE_CORRUPTED_NOTIF, 8966 - MESGID_SCAN_ARCHIVE_MULTIPART_WARNING, 8967 - MESGID_SCAN_ARCHIVE_MULTIPART_NOTIF, 8968 - MESGID_SCAN_ARCHIVE_NESTED_WARNING, 8970 - MESGID_SCAN_ARCHIVE_OVERSIZE_WARNING, 8971 - MESGID_SCAN_ARCHIVE_OVERSIZE_NOTIF, 8972 - MESGID_SCAN_ARCHIVE_UNHANDLED_WARNING, 8973 - MESGID_SCAN_ARCHIVE_UNHANDLED_NOTIF, 8974 - MESGID_SCAN_AV_ENGINE_LOAD_FAILED_ERROR, 8975 - MESGID_SCAN_ARCHIVE_PARTIALLYCORRUPTED_WARNING, 8976 - MESGID_SCAN_ARCHIVE_PARTIALLYCORRUPTED_NOTIF, 8977 - MESGID_SCAN_ARCHIVE_FILESLIMIT_WARNING, 8978 - MESGID_SCAN_ARCHIVE_FILESLIMIT_NOTIF, 8979 - MESGID_SCAN_ARCHIVE_TIMEOUT_WARNING, 9236 - MESGID_ANALYTICS_INFECT_MIME_WARNING, 9237 - MESGID_ANALYTICS_INFECT_MIME_NOTIF, 20481 - LOGID_ANTISPAM_EMAIL_SMTP_BWORD_NOTIF, 20483 - LOGID_ANTISPAM_EMAIL_POP3_BWORD_NOTIF, 20485 - LOGID_ANTISPAM_ENDPOINT_FILTER_WARNING, 20486 - LOGID_ANTISPAM_ENDPOINT_FILTER_NOTIF, 20487 - LOGID_ANTISPAM_ENDPOINT_MM7_WARNING, 20488 - LOGID_ANTISPAM_ENDPOINT_MM7_NOTIF, 20489 - LOGID_ANTISPAM_ENDPOINT_MM1_WARNING, 20490 - LOGID_ANTISPAM_ENDPOINT_MM1_NOTIF, 20491 - LOGID_ANTISPAM_EMAIL_IMAP_BWORD_NOTIF, 20502 - LOGID_ANTISPAM_EMAIL_GOOGLE_NOTIF, 20507 - LOGID_ANTISPAM_EMAIL_MAPI_BWORD_NOTIF, 20049 - LOG_ID_RAD_FAIL_OPT_IPV6_CHECKSUM, 20050 - LOG_ID_RAD_FAIL_OPT_IPV6_UNICAST_HOPS, 20051 - LOG_ID_RAD_FAIL_OPT_IPV6_MULTICAST_HOPS, 20052 - LOG_ID_RAD_FAIL_OPT_IPV6_HOPLIMIT, 20053 - LOG_ID_RAD_FAIL_OPT_IPPROTO_ICMPV6, 20220 - LOGID_EVENT_SHAPER_OUTBOUND_MAXED_OUT, 20221 - LOGID_EVENT_SHAPER_INBOUND_MAXED_OUT, 22021 - LOG_ID_FAIL_CREATE_HA_SOCKET_RETRY, 22030 - LOG_ID_FAIL_CSF_LOG_SYNC_NO_VALID_FAZ, 22031 - LOG_ID_SUCCESS_CSF_LOG_SYNC_CONFIG_CHANGED, 22033 - LOG_ID_FAIL_CSF_LOG_SYNC_NO_VALID_FSA, 22106 - LOG_ID_POWER_OPTIONAL_NOT_DETECTED, 29021 - LOG_ID_EVENT_AUTH_SNMP_QUERY_FAILED, 32105 - LOG_ID_NTP_SVR_STAUS_CHG_REACHABLE, 32106 - LOG_ID_NTP_SVR_STAUS_CHG_RESOLVABLE, 32107 - LOG_ID_NTP_SVR_STAUS_CHG_UNRESOLVABLE, 32108 - LOG_ID_NTP_SVR_STAUS_CHG_UNREACHABLE, 32246 - LOG_ID_RESTORE_USR_DEF_IPS_CRITICAL, 32553 - LOG_ID_AUTOSCRIPT_STOP_REACH_LIMIT, 32570 - LOG_ID_ADMIN_MTNER_LOGOUT_DISCONNECT, 32606 - LOG_ID_FGT_SWITCH_LOG_TUNNEL_DOWN, 32609 - LOG_ID_FGT_SWITCH_DISABLE_DISCOVERY, 36880 - LOG_ID_EVENT_SYSTEM_MAC_HOST_STORE_LIMIT, 36882 - LOG_ID_EVENT_SYSTEM_CFG_MANUALLY_SAVED, 38403 - LOGID_EVENT_NOTIF_INSUFFICIENT_RESOURCE, 38405 - LOGID_NOTIF_CODE_SENDTO_SMS_PHONE, 38409 - LOGID_EVENT_OFTP_SSL_DISCONNECTED, 38411 - LOGID_EVENT_TWO_F_AUTH_CODE_SENDTO, 38657 - LOGID_EVENT_RAD_RPT_PROF_NOT_FOUND, 38658 - LOGID_EVENT_RAD_RPT_CTX_NOT_FOUND, 38659 - LOGID_EVENT_RAD_RPT_ACCT_STOP_MISSED, 38663 - LOGID_EVENT_RAD_STAT_PROF_NOT_FOUND, 38665 - LOGID_EVENT_RAD_STAT_ACCT_STOP_MISSED, 39424 - LOG_ID_EVENT_SSL_VPN_USER_TUNNEL_UP, 39425 - LOG_ID_EVENT_SSL_VPN_USER_TUNNEL_DOWN, 39426 - LOG_ID_EVENT_SSL_VPN_USER_SSL_LOGIN_FAIL, 39936 - LOG_ID_EVENT_SSL_VPN_SESSION_WEB_TUNNEL_STATS, 39937 - LOG_ID_EVENT_SSL_VPN_SESSION_WEBAPP_DENY, 39938 - LOG_ID_EVENT_SSL_VPN_SESSION_WEBAPP_PASS, 39939 - LOG_ID_EVENT_SSL_VPN_SESSION_WEBAPP_TIMEOUT, 39940 - LOG_ID_EVENT_SSL_VPN_SESSION_WEBAPP_CLOSE, 39941 - LOG_ID_EVENT_SSL_VPN_SESSION_SYS_BUSY, 39942 - LOG_ID_EVENT_SSL_VPN_SESSION_CERT_OK, 39943 - LOG_ID_EVENT_SSL_VPN_SESSION_NEW_CON, 39944 - LOG_ID_EVENT_SSL_VPN_SESSION_ALERT, 39945 - LOG_ID_EVENT_SSL_VPN_SESSION_EXIT_FAIL, 39946 - LOG_ID_EVENT_SSL_VPN_SESSION_EXIT_ERR, 39947 - LOG_ID_EVENT_SSL_VPN_SESSION_TUNNEL_UP, 39948 - LOG_ID_EVENT_SSL_VPN_SESSION_TUNNEL_DOWN, 39949 - LOG_ID_EVENT_SSL_VPN_SESSION_TUNNEL_STATS, 39950 - LOG_ID_EVENT_SSL_VPN_SESSION_TUNNEL_UNKNOWNTAG, 39951 - LOG_ID_EVENT_SSL_VPN_SESSION_TUNNEL_ERROR, 39952 - LOG_ID_EVENT_SSL_VPN_SESSION_ENTER_CONSERVE_MODE, 39953 - LOG_ID_EVENT_SSL_VPN_SESSION_LEAVE_CONSERVE_MODE, 40960 - LOGID_EVENT_WAD_WEBPROXY_FWD_SRV_ERROR, 41988 - LOG_ID_EVENT_SSL_VPN_SETTING_UPDATE, 41990 - LOG_ID_EVENT_VPN_CERT_UPDATE_FAILED, 43016 - LOG_ID_EVENT_AUTH_NTLM_AUTH_SUCCESS, 43028 - LOG_ID_EVENT_AUTH_PROXY_GROUP_INFO_FAILED, 43029 - LOG_ID_EVENT_AUTH_WARNING_SUCCESS, 43030 - LOG_ID_EVENT_AUTH_WARNING_TBL_FULL, 43032 - LOG_ID_EVENT_AUTH_PROXY_USER_LIMIT_REACHED, 43033 - LOG_ID_EVENT_AUTH_PROXY_MULTIPLE_LOGIN, 43041 - LOG_ID_EVENT_AUTH_DISCLAIMER_ACCEPT, 43042 - LOG_ID_EVENT_AUTH_DISCLAIMER_DECLINE, 43043 - LOG_ID_EVENT_AUTH_EMAIL_COLLECTING_SUCCESS, 43044 - LOG_ID_EVENT_AUTH_EMAIL_COLLECTING_FAIL, 43051 - LOG_ID_EVENT_AUTH_FSAE_DISCONNECT, 43530 - LOG_ID_EVENT_WIRELESS_WIDS_WL_BRIDGE, 43531 - LOG_ID_EVENT_WIRELESS_WIDS_BR_DEAUTH, 43532 - LOG_ID_EVENT_WIRELESS_WIDS_NL_PBRESP, 43533 - LOG_ID_EVENT_WIRELESS_WIDS_MAC_OUI, 43534 - LOG_ID_EVENT_WIRELESS_WIDS_LONG_DUR, 43535 - LOG_ID_EVENT_WIRELESS_WIDS_WEP_IV, 43542 - LOG_ID_EVENT_WIRELESS_WIDS_EAPOL_FLOOD, 43544 - LOG_ID_EVENT_WIRELESS_WIDS_MGMT_FLOOD, 43546 - LOG_ID_EVENT_WIRELESS_WIDS_SPOOF_DEAUTH, 43548 - LOG_ID_EVENT_WIRELESS_WIDS_ASLEAP, 43557 - LOG_ID_EVENT_WIRELESS_WTP_ADD_FAILURE, 43558 - LOG_ID_EVENT_WIRELESS_WTP_CFG_ERR, 43559 - LOG_ID_EVENT_WIRELESS_WTP_SN_MISMATCH, 43560 - LOG_ID_EVENT_WIRELESS_SYS_AC_RESTARTED, 43561 - LOG_ID_EVENT_WIRELESS_SYS_AC_HOSTAPD_UP, 43562 - LOG_ID_EVENT_WIRELESS_SYS_AC_HOSTAPD_DOWN, 43563 - LOG_ID_EVENT_WIRELESS_ROGUE_DETECT, 43564 - LOG_ID_EVENT_WIRELESS_ROGUE_OFFAIR, 43565 - LOG_ID_EVENT_WIRELESS_ROGUE_ONAIR, 43566 - LOG_ID_EVENT_WIRELESS_ROGUE_OFFWIRE, 43567 - LOG_ID_EVENT_WIRELESS_FAKEAP_DETECT, 43568 - LOG_ID_EVENT_WIRELESS_FAKEAP_ONAIR, 43569 - LOG_ID_EVENT_WIRELESS_ROGUE_SUPPRESSED, 43570 - LOG_ID_EVENT_WIRELESS_ROGUE_UNSUPPRESSED, 43571 - LOG_ID_EVENT_WIRELESS_ROGUE_DETECT_CHG, 43580 - LOG_ID_EVENT_WIRELESS_STA_LEAVE_WTP, 43581 - LOG_ID_EVENT_WIRELESS_STA_WTP_DISCONN, 43582 - LOG_ID_EVENT_WIRELESS_ROGUE_CFG_UNCLASSIFIED, 43583 - LOG_ID_EVENT_WIRELESS_ROGUE_CFG_ACCEPTED, 43584 - LOG_ID_EVENT_WIRELESS_ROGUE_CFG_ROGUE, 43585 - LOG_ID_EVENT_WIRELESS_ROGUE_CFG_SUPPRESSED, 43586 - LOG_ID_EVENT_WIRELESS_WTPR_DARRP_CHAN, 43587 - LOG_ID_EVENT_WIRELESS_WTPR_DARRP_START, 43588 - LOG_ID_EVENT_WIRELESS_WTPR_OPER_CHAN, 43591 - LOG_ID_EVENT_WIRELESS_WTPR_COUNTRY_CFG_SUCCESS, 43592 - LOG_ID_EVENT_WIRELESS_WTPR_OPER_COUNTRY, 43593 - LOG_ID_EVENT_WIRELESS_WTPR_CFG_TXPOWER, 43594 - LOG_ID_EVENT_WIRELESS_WTPR_OPER_TXPOWER, 43598 - LOG_ID_EVENT_WIRELESS_WTP_ADD_XSS, 43600 - LOG_ID_EVENT_WIRELESS_WTPR_DARRP_STOP, 43601 - LOG_ID_EVENT_WIRELESS_STA_CAP_SIGNON, 43602 - LOG_ID_EVENT_WIRELESS_STA_CAP_SIGNON_SUCCESS, 43603 - LOG_ID_EVENT_WIRELESS_STA_CAP_SIGNON_FAILURE, 43604 - LOG_ID_EVENT_WIRELESS_STA_CAP_EMAIL_REQUEST, 43605 - LOG_ID_EVENT_WIRELESS_STA_CAP_EMAIL_SUCCESS, 43606 - LOG_ID_EVENT_WIRELESS_STA_CAP_EMAIL_FAILURE, 43607 - LOG_ID_EVENT_WIRELESS_STA_CAP_DISCLAIMER_CHECK, 43608 - LOG_ID_EVENT_WIRELESS_STA_CAP_DISCLAIMER_DECLINE, 43609 - LOG_ID_EVENT_WIRELESS_SYS_AC_DARRP_START, 43610 - LOG_ID_EVENT_WIRELESS_SYS_AC_DARRP_STOP, 43612 - LOG_ID_EVENT_WIRELESS_SYS_AC_CFG_LOADED, 43614 - LOG_ID_EVENT_WIRELESS_DHCP_STAVATION, 43615 - LOG_ID_EVENT_WIRELESS_SYS_AC_IPSEC_FAIL, 43616 - LOG_ID_EVENT_WIRELESS_WTPR_NOL_ADD, 43617 - LOG_ID_EVENT_WIRELESS_WTPPROF_ADJUSTED, 43618 - LOG_ID_EVENT_WIRELESS_WTP_IMAGE_RC_SUCCESS, 43621 - LOG_ID_EVENT_WIRELESS_WTP_DATA_CHAN_CHG, 43777 - LOG_ID_EVENT_NAC_ANOMALY_QUARANTINE, 43802 - LOG_ID_EVENT_ELBC_MASTER_BLADE_FOUND, 43803 - LOG_ID_EVENT_ELBC_MASTER_BLADE_LOST, 43804 - LOG_ID_EVENT_ELBC_MASTER_BLADE_CHANGE, 43805 - LOG_ID_EVENT_ELBC_ACTIVE_CHANNEL_FOUND, 43806 - LOG_ID_EVENT_ELBC_ACTIVE_CHANNEL_LOST, 43807 - LOG_ID_EVENT_ELBC_ACTIVE_CHANNEL_CHANGE, 43809 - LOG_ID_EVENT_ELBC_CHASSIS_INACTIVE, 46005 - LOG_ID_VIP_REAL_SVR_FAIL_HOLDDOWN, 46501 - LOG_ID_INTERNAL_LTE_MODEM_DETECTION, 46503 - LOG_ID_INTERNAL_LTE_MODEM_GPS_LOC_ACQUISITION, 46505 - LOG_ID_INTERNAL_LTE_MODEM_BILLING_PURGED, 46506 - LOG_ID_INTERNAL_LTE_MODEM_BILLING_DAILY_LOG, 46507 - LOG_ID_INTERNAL_LTE_MODEM_FW_UPGRADE, 46508 - LOG_ID_INTERNAL_LTE_MODEM_QDL_DETECTION, 46510 - LOG_ID_INTERNAL_LTE_MODEM_OP_MODE, 46511 - LOG_ID_INTERNAL_LTE_MODEM_POWER_ON_OFF, 46512 - LOG_ID_INTERNAL_LTE_MODEM_SIM_STATE, 46513 - LOG_ID_INTERNAL_LTE_MODEM_LINK_CONNECTION, 46514 - LOG_ID_INTERNAL_LTE_MODEM_MANUAL_HANDOVER, 46515 - LOG_ID_INTERNAL_LTE_MODEM_IP_ADDR, 46600 - LOG_ID_EVENT_AUTOMATION_TRIGGERED, 48034 - LOG_ID_WAD_SSL_SERVER_KEY_HASH_ALGORITHM_MISMATCH, 48035 - LOG_ID_WAD_SSL_SERVER_KEY_SIGNATURE_ALGORITHM_MISMATCH, 99952 - LOG_ID_NP6_IPSEC_ENGINE_POSSIBLY_LOCKUP, 12291 - LOG_ID_WEB_CONTENT_MMS_EXEMPTWORD, 12305 - LOG_ID_WEB_CONTENT_MMS_BANWORD_NOTIF, 12547 - LOG_ID_URL_FILTER_INVALID_HOSTNAME_HTTP_BLK, 12548 - LOG_ID_URL_FILTER_INVALID_HOSTNAME_HTTPS_BLK, 12549 - LOG_ID_URL_FILTER_INVALID_HOSTNAME_HTTP_PASS, 12550 - LOG_ID_URL_FILTER_INVALID_HOSTNAME_HTTPS_PASS, 12551 - LOG_ID_URL_FILTER_INVALID_HOSTNAME_SNI_BLK, 12552 - LOG_ID_URL_FILTER_INVALID_HOSTNAME_SNI_PASS, 12554 - LOG_ID_URL_FILTER_INVALID_SESSION, 12555 - LOG_ID_URL_FILTER_SRV_CERT_ERR_BLK, 12556 - LOG_ID_URL_FILTER_SRV_CERT_ERR_PASS, 12557 - LOG_ID_URL_FILTER_FAMS_NOT_ACTIVE.