Clara Follow. option to create a new message with your creator. This article will cover how a patron can go about asking for a refund from a creator they have a successful payment to. Thank you for backing! If a patron subscribes to a creator on a monthly basis, their membership is renewed on the 1st of every month. per month. $13. We bill you on March 1st for your membership and it declines. You will need to transfer any active memberships to a new or existing payment method using the Transfer memberships link before you can remove a payment method from your profile. Currently, you can't make changes to a PayPal account you have linked in Patreon via Patreon.com. It will first go over our refund policy and then to how a patron can go about, How to message your creator with your request. Patrons need to delete memberships prior to the 1st of the next month if they want to avoid the next month's charge.. Example: You're a patron of a monthly creator. field, search and select the creator you’d like. We bill all patrons with an active membership on the 1st of each month, Pacific Standard Time (PST). If you need to update or change the credit card associated with your PayPal account, you can do so directly on PayPal, or you can re-add it as a new PayPal account to update your information on Patreon. Select a membership level. How do I set a monthly max for my membership. As a best practice, we recommend including the following information in your message for your creator to consider a refund: Amount and date of the original transaction. Feel free to read through our, European Union Strong Customer Authentication. By supporting creators you love on Patreon, you're becoming an active participant in their creative process. This article will go over why you may have been charged after you had canceled your membership to a creator. If your payment method has declined, you’ll want this article: You can add a new payment method, or update an existing payment method while logged in to your account via Desktop, or mobile web (i.e. When the 1st of the month rolls around, we begin to process all payments. If after contacting the creator for a refund, Patreon may offer refunds at our sole discretion, based on the circumstances. Click ahead if you already know which action you'd like to take: by hovering over the icon in the upper-right corner of any page when you, Currently, you can't make changes to a PayPal account you have linked in Patreon via, . You also get an exclusive Discord role on the official Eddsworld server! Example: You're a $1 patron of a per-post creator. Join **NOTE: The tier price is £10 + VAT for all patrons. Patreon powers membership businesses for creators by giving them the tools they need to acquire, manage, and energize their paying patrons. You will also notice a total amount. Patrons need to delete memberships prior to the 1st of the next month if they want to avoid the next month's charge. If any paid posts were created while you're a patron, you'll see them listed here! We continually attempt to bill you for this past declined bill. A pop-up will appear where you'll see your new credit card in the drop-down, or can add a new payment method if you haven't already. As a member, you receive exclusive content, community access, behind-the-scenes updates, and the pride of fueling work that matters to you. On July 20th, you cancel your membership and are immediately billed $1 for the paid post. . Chrome, or Firefox). We'll post 4 or more unreleased tracks - demos, outtakes, live, mash-ups, unheard meisterworks - from our archive each month, with context & historical notes. Why was I charged after I cancelled my membership? This article will cover how a patron can go about asking for a refund from a creator they have a successful payment to. You'll be able to see if you have any past declined payments in your billing history. The total will show as pending for per-post payments in your billing history before you are charged. Support and engage with artists and creators as they live out their passions! You'll see the option to select your PayPal account from the drop-down. Complete post archive. Why was I charged after I cancelled my membership? If you aren't seeing Remove it's because there are still memberships associated with the method – be sure to transfer those memberships first. It will first go over our refund policy and then to how a patron can go about messaging a creator to request a refund. If you cancel your membership at any point on the 1st of the month (PST), we've already billed your account, and it will be processed. per month. With a subscription-style payment model, fans pay their favorite creators a monthly amount of their choice in exchange for exclusive access, extra content, or a closer look into their creative journey. If you cancelled your membership to a monthly creator before the payment cycle begins (the 1st of the month) and are charged later in the month, it is likely your payment initially declined. You'll see this populate in your billing history as a pending payment. You cancel your membership on March 2nd. You later have enough funds in your account on March 5th to cover the payment – when we run your card on the 5th, it processes. Why was I charged after I cancelled my membership? Since Patreon only provides the platform upon which payments between patrons and creators are made, patrons will need to contact the creator to request a refund. If you're uncertain whether or not you have any pending payments due, check out your billing history page. They make a paid post on July 9th while you're a member. In this article we will cover the following: Even if you canceled your membership before the start of the pay cycle (the 1st of the month), pending payments are still process. This is because it is a charge for content you already received. It is also to remember that our site operates in the PST (Pacific Standard Time Zone) and all payment start happening on the first of each month in alignment to that time. This article will cover how to go about updating your credit card or PayPal information on your account. How do I set a monthly max for my membership? The reason why you’re requesting a refund. Waterpeople. In order to be eligible to receive a refund, you'll need to contact Patreon within 10 days of the charge processing on your statement. Cancelling a membership on Desktop (Video Walkthrough). Join. If you update your payment method or get enough funds in your account to cover the charge, we reattempt your payment. Cancelling a membership on Desktop (Video Walkthrough). How do I set a monthly max for my membership. If a patron subscribes to a creator on a monthly basis, their membership is renewed on the 1st of every month. If you cancelled your membership to a monthly creator before the payment cycle begins (the 1st of the month) and are charged later in the month, it is likely your payment initially declined. Includes Discord benefits. It will cover any charges that you may feel should not have gone through. If your payment does not process on the 1st, we will continually attempt to bill you. If you canceled your membership and were still billed, there are a couple of reasons why this may have occurred. Lost access after I cancelled; Follow a creator; How do I update my payment information? Patreon is empowering a new generation of creators. Once you've transferred your memberships to a new payment method, click Remove next to your old payment method. I'm a patron of a monthly creator and was billed after cancelling my membership. If you need to update or change the credit card associated with your PayPal account, you can do so directly on, before adding a new card or PayPal and transferring your memberships will delete your active memberships to creators. Bonus Content! Select a membership level. Since Patreon only provides the platform upon which payments between patrons and creators are made, patrons will need to contact the creator to request a refund. As a Patreon Eddhead you get access to the feed where we post behind-the-scenes material, sketches, and stuff from the archive every month.