Author: Boca Raton, Florida. Trying to return this product has been a nightmare. No problem. I ordered a part for my mazda 3 2007 on Aug 9th 2020. Now I have spent hours trying to figure anything out. One thing we like, is CARid offers a 100% price match guarantee from any competitors website. I called CARID. ## Please Reply ABOVE THIS LINE ## Pretty much calling me a liar. They still have the product showing as available to be delived in 3weeks on there website. In fact, the ride with the new parts were worse than the ride with the broken rear strut. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DON’T WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. The wheels did not fit, would not clear my front brake calipers. The salesperson advised me these wheels, although they should fit, might be tight and I should go with something more aggressive. Very bad after service retuning parts. Not his fault, but was he being helpful or just upselling me on the more expensive 20″ option? cranbury New Jersey . This is why in recent times, many car owners have moved online for their spare parts and car accessory needs. I went back to the web site and added the same item to my cart and it still offered free shipping. At, we are passionate about online shopping. Customer service is absolutely horrible and I was talking to someone who could barely speak English. Hitch scratched down to bare metal in multiple locations and sent it back. That would make the price ridiculously high. Their fitment guarantee isn't worth the paper it's printed on. Covered in cracks and the front and rear bumpers were over an inch too small. Say away and buy from another company. So CARiD refunded my purchase price, only because of Arnott’s asking, and let me purchase a kit recommended by Arnott. Friday nothing call them up. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. NEVER BUY ANYTHING FROM THEM. CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am. The pieces that were missing were the pieces that you would see the most while in the car. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. FCK this guy! CARiD sucks! eval(ez_write_tag([[300,250],'carcareportal_com-banner-1','ezslot_9',112,'0','0'])); Although there are many benefits of buying online there are also a few cons. Horrible service and they are liars. I Dropped The Package Off At UPS Aug. 11, 2020 9:00am After, 3 weeks of calling and e-mails I will get my shocks next week. A large proportion of CARiD customers speak positively about their experiences buying online. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. Definitely won’t make the mistake of doing business ever again! Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights. I purchased both head and taillights from Carid. Recommend you do not do business with this company. I will not have the money from those Returned Parts for a Month! 3 Left, 1 Right. It took two months. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? The transit time within Continental USA usually takes 5-7 business days. The order wasn’t delivered as promised. Back in September I ordered seat covers from my Honda Pilot EX. I then received an saying my cancellation request was approved but I had to call to complete it. Had nothing in stock and bot system is poorly put together. Buyer Beware would apply. Leather Protection by Rixxu at : 16 oz. It has now been 1 month since I ordered. Find out that they charged me shipping for spending over 200 dollars. Initially, I believed the salesperson was very helpful. The bearing dust caps stick out too far. Does not have good if any customer service, its a crap shot. Ordered a set of rims and tires, first they didn’t ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasn’t home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. If you are just finding my channel be sure to subscribe! I went on Live Chat…and the representative put me on hold for 30 minutes. Their orders are fulfilled by other vendors. Finally, they said, “$10 is all we’ll give you.” They also didn’t believe me about the lugs and wanted pictures (as if that would clarify anything!?). I will never order from CARiD again. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to.