Our new AI powered chat bot service is here to help 24/7 365 days a year. I changed to netflix and noticed message that there is no network. © LG Electronics. Most of them are free; there’s really no reason to pay for a premium one. I had a variety of issues with my tv and I posted on this thread on March 3rd 2019 with a description and pictures to disconnecting/reconnecting my wifi card. After I filed my report, it took about a week for them to get back to me. However, this past week a new update was available for my TV so I installed it because the TV was about the worst it has been, it was barely watchable and I thought 'Well what do I have to lose". Overall, how satisfied were you with the usefulness of this information? The information was not presented clearly. Sorry, I didn't take pics, but in about 20 minutes me and my wife just pulled my $1,000 65" TV apart and disconnected the WiFi card. Interestingly this thread talks about faulty WiFi card in the TV. Copyright © 2009-2020 LG Electronics. I bought a display model from Walmart … I removed the keyboard. This was followed by the "device disconnected" problem as well. This looks like its the way I am going to have to do things every few months. It’s been  doing it more ever since I updadated my tv and it’s really driving me crazy. I began to have this problem a couple months ago so I started doing my research online for a solution. Owner of Repair Shop. Every now and the modem attempts reseting back to NBN and while doing so it is also resetting the wifi at the same time. I have posted before about issues with pop ups I.E. Other times, I get a network issue popup even though there's no issue. Please all, do what I have done until the company may resolve software issue. The moment any unknown phone gets within searchable range of the Miracast featured television, attempts to connect will be initiated causing the pop-up message on screen. Share your thoughts about the experience. If you're about to set up a new LG smart TV, this guide should be a good place to start. This little pop-up has been popping up on my screen for a while now. Inadvertent pop-up message on screen alerting users, while viewing TV content, some unknown phone within searchable range is attempting to connect in order to share its screen. My tv (UJ6300) only came with a 1 year warranty and well it's been more than a year since I got this tv so I was not about to pay a LG technician to come fix my tv so I just left it alone and said oh well I'll live with it. I've been watching this thread for a good 6 months. Live Plus will be available if the program source provides it. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Just bought a brand new 2014 model LG Smart … They are such a nuisance as they block part of the TV when watching a programme. This change in wifi signal is triggering LG TV on screen keyboard to pop up. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. TV is 6 weeks old. I am not going to bother replacing the wifi module because I have both an Apple TV and Xbox One that are capable of doing the same things this so called smart tv does. Modem is Telstra* provided NBN** FTTN*** SmartModem Gen2, located in the room behind the TV. I just wanted to give an update to my message on March 22 2019. Just wanted to give you all a quick update. The issues began to reappear, not very often, but they began. ! Although if you do want to replace it I heard you can get them fairly cheap on eBay. We apologize for this inconvenience. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. So I took the liberty of grabbing my power drill and opening my tv. I never used this TV much so I never worried about fixing it but it is starting to get annoying. The sad this is that this is a simple fix. You can browse the Play Store on your phone, or find it here. **NBN … There are literally hundreds of ad block apps available in the Play Store and they all work by stopping annoying pop-up ads. to With a Comcast DVR plugged in only I constantly get asked if I have an apple set top box plugged in. I have an LG49sj810v, based in the UK. If you are experiencing and problem with Wi-Fi Disconnecting, Wi-Fi turned off, or Unknown Device Disconnected, Please send me a message here: I have the same problem I believe. The information did not resolve my issue. Any fix? Inadvertent pop-up message on screen alerting users, while viewing TV content, some unknown phone within searchable range is attempting to connect in order to share its screen. I'm having an issue with an LG LCD TV where the menu keeps popping up sporadically and disappearing shortly after it comes up, this is going on constantly and I can't stand it, I've done a little bit of research and people have been saying that with this issue the main board has to be replaced inside of the TV by LG. Why? EMAIL. We can't rip into ours and remove WiFi card because we're apparently one of the rare few who purchased an extended warranty on it and I'm sure it would void that if we did. The screen of the unknown phone or PC will also appear on screen interrupting TV viewing for user to make an informed choice. *Telstra is the name of internet service provider. I bought this old LG tv (model 37LG50-UG TV) plugged in my PS4 and used it's tv remote, all of a sudden a different pop up came up, from the first one and I have no idea what to do and the website manual doesn't help at all please help! IT Manager, Consultant. What happened was that NBN went offline in the morning and NBN modem switched to mobile network (fallback feature on telstra modems). It looks like you're new here. This change in wifi signal is triggering LG TV on screen keyboard to pop up. I have to laugh when I see someone here, obviously an LG representative, telling people to request service. Signal is MAX with NBN speeds reaching 46Mbps.This morning LG on-screen keyboard popped up, while free to air channel was on. I was disappointed with the product quality or performance. I bought a LG Smart TV. I'm not suggesting anyone should do this, but it has made my TV watchable again! Hope this makes sense to LG tech expert. It'll pop up for about 20 seconds at a time then go away for around 30, and it will keep repeating that cycle. 6 Tips for Advancing Your At-Home Cooking. As Miracast screen sharing is handled through Wi-Fi Direct, connection between an unknown phone and the television is possible even if both devices do not share the same network connection. Is this connected with showing the TV in a show room and how do I el … read more Mine is 49UJ6300 and had suffered a lot with this annoying message (unknown device is disconnected - repeating again and again... etc) as well as WiFi connection lost (TV couldn't find SSID and it looks like WiFi turned off and not possible to turn it on). Sign In with Facebook. Every now and the modem attempts reseting back to NBN and while doing so it is also resetting the wifi at the same time. 1-1. Same pop up message here. Well if anyone is still following this thread. Live Plus is a service that provides various information on the program you watch in a pop-up format. All Rights Reserved 2020. We are having problems with our Roku device on our LG tv also. It's very annoying. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). Live Plus is available only with the LG remote control. Luckily, one of their moderators helped me with the report and basically told me that LG was in the wrong for taking so long to resolve the issue permanently. They told me that I was eligible for a reimbursement. The moment any unknown phone gets within searchable range of the Miracast featured television, attempts to connect will be initiated … TV is connected to the internet via WiFi. From the Screen Share tab on the television’s launcher bar, access that App then deactivate the “Listen Mode”. The set went back to the store repair centre who found the freezing was the main board fault and the device disconnect was the wifi chip fault. Facing the TV on the left side, banners pop up and go away, and then return. Select the Live Plus option. Press the SMART button on the remote control and select Settings > Option on the TV menu. I then removed the wifi module located at the bottom center of the tv and VOILA! Just got it rebooted and so far so good, but I'm not getting my hopes up just yet! Select On to turn Live Plus on. I would like to hear if this is the case for anybody else because it strongly suggests to me that it was a software fault all along, at least in my case. Find helpful information about your LG product, Facebook Share There's one more pop up but it hasn't come up. I have tried every fix short of taking the back off the TV and disconnecting the WiFi module. You could put it in a feedback section of your UI. Some images do not display or links do not work. Issue While watching television, out of the blue, a “Screen Share” pop-up message appears on screen prompting user to proceed with the request or to ignore. In order to get the best possible experience from our website, please follow below instructions.