I've wasted an entire day troubleshooting and need to get this problem resolved ASAP!! NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs: © 1996-2020 NETGEAR® Privacy PolicyTerms and Conditions, 9/17/20 - Security Advisory for Admin Credential Disclosure on Some WiFi Systems, PSV-2020-0045, 9/17/20 - Security Advisory for Security Misconfiguration on RAX40, PSV-2019-0267, Desktop and Notebook PCs, Printers, Scanners, and more, Windows Operating Systems, MS Office, Outlook, and more, Protect your investment from the hassle of unexpected repairs and expenses, Connect with experienced NETGEAR experts who know your product the best. You should now be logged into the Netgear C6300 router. Re: Ac1750 model c6300 2.4 ghz signal problems Has a factory reset been performed and setup from scratch? Smart. is it all wifi or certain devices? router is plugged in. The 5GHz light on my C6300 WiFi Cable Modem Router doesn't come on. Tech support on the phone said this is not a hardware issue. Does the C6300 support Parental Controls? The modem/router firmware version is 2.01.14. on the 2.5G channel that the laptop was using. By using our Services or clicking I agree, you agree to our use of cookies. The In-range wi-fi networks immediately around my home appear to be visible on all the devices. In all cases, our wi-fi network still does not appear in the available network list. NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Previous Next Sort by votes. Both boxes are checked. Today, I am experiencing the same wifi drop outs I encountered earlier this week. I contacted TWC to ask about recent updates pushed through the system that might have affected my Modem/Router. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. To troubleshoot wireless extenders: Ensure the wireless extender is properly configured, see Setting up NETGEAR Wi-Fi range extenders. One more thing you can do is upgrade the firmware. This sub is making me regret buying Netgear equipment. Ask question. Funny enough the 2 that I had my eyes on both had the same chipset that would eventually lead to my problems. Issue 5: Orange Light on LAN Port. All but one of the computers runs Windows 10. Show: Community Questions. Solved: Hi, I have a Netgear C6300BD-1TLAUS. For example, when Internet services are offline the modem/router does not provide accurate light indicators of a potential disconnect. Have you tried changing the SSID name incase your devices are trying to use old wifi settings and it is causing a conflict? I fought this problem for months and finally discovered that the problem for me was the PSP (Power Save Polling) feature of my Windows laptop, which is not supported by this router. Looking to buy? An issue for the C6300 modem/router is that it fails to communicate properly with Spectrum/Time Warner Internet services. I was able to maintain the wireless signal for almost a day after reseting the unit to the factory defaults. Subscribe for Updates. For example, when Internet services are offline the modem/router does not provide accurate light indicators of a potential disconnect. Under WPS settings, however, I inadvertently clicked the "Disable Gateway's PIN" button. If I'm lucky I can connect one of the wireless devices to my network for 2-5 minutes before losing the signal. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. If you are still experiencing problems, see Troubleshooting access points. I looked at the manual and it only provides 2 functions for the ethernet LED (OFF, and solid green). In fact, you must reboot the modem to display the correct modem/router lights. I've read numerous postings about connectivity problems with the C6300 modem/router. AC1750 WiFi Cable Modem Router. Knowledge Base Articles View and Download NETGEAR C6300 user manual online. NETGEAR Moderator Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed ; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎2017-07-19 01:12 PM ‎2017-07-19 01:12 PM. Make sure that the power cord is properly connected to your modem . Random, quick, and sometimes timely shut-offs. I made a bad purchase. Hope this helps. Not to protect Netgear, but it wasn’t the only company that had the defective Puma 6 chipset. For information about how to set up and install your NETGEAR router, see How do I set up and install my NETGEAR router?. If you still need to reset the Netgear C6300 router, follow the instructions on this How to Reset a Router page. DarrenM. Networking. The modem tested fine. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust. Model / Version: C6300 . If your router’s LAN port is blinking amber, here are the troubleshooting tips to follow: Be sure that your WiFi and internet connections are working fine. How do I troubleshoot it, without paying $50 over the phone, to verify? Terminal problem with this unit that netgear are avoiding, WiFi 6 Access Points and devices are the future of WiFi. Perform a factory reset then set it up again. An issue for the C6300 modem/router is that it fails to communicate properly with Spectrum/Time Warner Internet services. Model: C6300|AC1750 Cable Modem Router Docsis 3.0, Re: C6300 Modem/Router connection problems, Model: C6300BD-1CXNAS|Docsis 3.0 AC1750 Cable Modem Router, WiFi 6 Access Points and devices are the future of WiFi. Easy to use. To fix this, go to your Device Manager, click on Network Adapters, right click on wireless adapter (or ethernet adapter if wired), click properties, click Power Management, and UNselect "Allow the computer to turn off this device to save power". However, Netgear has not provided a software patch to rectify this issue. Tech support on the phone said this is not a hardware issue. Subscribe for Updates. Routers. We hope you'll join the conversation by posting to an open topic or starting a new one. See the following sections for troubleshooting help: Login and credentials. This topic has been closed to new posts due to inactivity. It was serving me hassle free for the better part of a year and until this year, I’ve had many problems with it mainly with the shut offs and self re-naming of ssid’s. In fact, you must reboot the modem to display the correct modem/router lights. Apr 5, 2018 1 0 10 0. Use the latest router firmware. Why do I need to always have the latest firmware on my NETGEAR product? The 2.4 GHz band is working but it's really slow. In short, when the laptop's wifi adapter would "sleep" in power saving mode, it would basically block all connections to the router, and I would lose all connections (phones etc.) Vonage VoIP users with NETGEAR C6300 cable modem router may need to make a small change to their configuration to ensure that their Vonage service continues to perform well. Jeez. Guided Assistance helps troubleshoot the issue you are having with your NETGEAR device by asking you questions. c6300 troubleshooting The 5GHz light on my C6300 WiFi Cable Modem Router doesn't come on. If it is blinking the port is sending or receiving traffic. Can you tell me what Internet Provider you are on and what firmware the modem is. AirCard 771S (Sprint) – NETGEAR Zing Mobile Hotspot for Sprint / AirCard 771S (Sprint) AirCard 778AT – AC778AT Around Town Mobile Internet / AirCard 778AT AirCard 778S (Virgin Mobile) – NETGEAR ® MINGLE ™ Mobile Hotspot / AirCard 778S (Virgin Mobile)