Swore I thought I saw something like that, must've been something else I was looking at. It won’t let me complete delivery because I’m not at the destination. The reinstall is gonna take a while now. What the heck?? Same issue since last night! You can also DM Postmates_Help. Emailed 5 times no help so I'm hoping that number works . Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in that screen, which means you can't progress to the next pick up. It will pop up a notice from fleet at the top saying since the app is off you can’t get orders (blah,blah,blah). If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. After you’ve confirmed that you have all the items in the order, tap Swipe to Complete and head to the customer. Press question mark to learn the rest of the keyboard shortcuts. Restart your phone. I call the 1-888 number and it usually takes 5-20 minutes for an agent to pick up because "they are experiencing higher than normal call volume." I had 6 deliveries in 2.5 hours during lunch and probably could have done a dozen if I didn't have to call customer support after most orders (most of mine have required the picture.). I had a delivery to a TV studio and one of the security guards took the food, but the address was to the inside of the studio that I … 4. Re-open app after it goes away on its own, voila. Completing Pick-up and Starting Drop-off. Press question mark to learn the rest of the keyboard shortcuts. I then have to call the 1-888 number for fleet support (which I only found in this sub after a Google search). If that doesn't help, delete and re-install the app. News and discussion about the delivery company Postmates, Press J to jump to the feed. Dropping Off an Order New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Sorry its been a while so i dont recall the exact wording or which help menu its under. I am having a similar problem right now. There's no number for them since I already made the delivery. Then the contact live customer support option says "cannot complete call at this time, try again later." Same thing happening to me apparently it's a big glitch but I've emailed 4 times and no one has really helped. They say they are aware of the problem and they complete the drop-off almost instantly for me. ;-; Happened to me,would not let me complete the ID pic and signature. Does anybody else having same issues? After freaking out, I took a pic of the DL of the person. Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. It's so frustrating!! After leaving it hit me. Use your Postmates Prepaid Card to complete the purchase. It worked like a charm. Anyone else having this issue? Just slide the screen down, and click back on take photo. When this happens on IOS, double tap home button and swipe app away. :x I did email though so hopefully it won't take long. I've been diligently checking the Google play store to see when there are updates (there have been a few over the last few days) and updating the app each time (auto update doesn't always "auto update"), but so far still the same results. You can also DM Postmates… If that doesn't work call Postmates, but if it comes to that you'll probably have to wait on hold for a LONG time. What is the phone number for fleet support? 5. Turn your phone all the way off and all the way back on and then it will recognize the order even though you turned off your phone and then try to complete it. Restart your phone. Ofc I can't logout. Picked up the order, delivered it to the customer. New comments cannot be posted and votes cannot be cast, News and discussion about the delivery company Postmates, Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. The app won’t allow the order to continue until a card swipe has been registered. If that doesn't help, delete and re-install the app. Issues Every time I have a delivery that requires a picture I can't complete the drop-off, it just hangs there in … There used to be an option under a help menu that was something like "can't complete order" and when you select that it gives you an option like cant swipe completed or something like that and then it refreshes it and you can complete the delivery. When I go to the screen where I can tap “delivered” the only thing that’s available is “customer not available”. Delete the app and reinstall. App won't complete drop-off after taking picture.