The Amazon seller reviews return requests before issuing a refund or replacement. Bring the item you want to return and the digital QR code to the drop-off location. We are ready to issue the Amazon refund to you as per policy as soon as we receive the unit back in (new/original) condition, if you could please let us know when you have shipped the (item) and the waybill number for tracking we will look for it to arrive. If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. >The fact that the weight on the return label is less that what the Amazon page says is not >going to mean anything. The customer simply said that the items were defective because they had a odour. Seller support will tell untruths. You can choose to have a tax-deductible receipt if you’d like, you just need to sign up for an account on the site. Account & Lists Account Returns & Orders. The Amazon seller reviews return requests before issuing a refund or replacement. While we're unable to respond directly to your feedback, Cancel or view benefits, Payment Settings What was the weight when you sent it, and what was the weight when it was returned. The case will solely come down to the logical presentation of any evidence that can only come from OP gathering it. © 2020 USA TODAY, a division of Gannett Satellite Information Network, LLC. Or should I simply take the loss, and refund minus a 50% restocking fee and shipping. I agree. SS does not mediate AZ claims. I suggest reporting this incident to Amazon, and then reach out to the customer and see what he/she says. The very best thing you can do with a new cardboard box is re-use it. Last year, Amazon released a fully recyclable paper padded mailer, and since the launch, more than 190 million of the mailers have been shipped to U.S. customers. Get the actually weights that the carrier recorded. Over the years, Amazon has reduced the weight of its packaging by 33% and eliminated more than 880,000 tons of packaging material, which is equivalent to about 1.5 billion shipping boxes, Houchens said. Amazon sale:The 5 best Amazon deals you can get this Wednesday, 'Holiday shopping will be different':Walmart says it will keep stores closed this Thanksgiving. For some reason, Amazon buyers think they are anonymous. Starting this week, some Amazon orders will be delivered in "more environmentally friendly" boxes that can be turned into a rocket, car or fort for your pet, a robot costume or a mini-golf windmill, the Seattle-based retail giant shared exclusively with USA TODAY. Sign up here. Print your return label and return authorization. Also, the weights on Amazon are often wrong. Edited by: D2Canada on 1-Sep-2015 9:58 AM, Edited by: D2Canada on 1-Sep-2015 9:59 AM. we'll use this information to improve our online Help. This article was originally published on July 15, 2017 and has been updated to include video and an update on Amazon’s partnership with Goodwill. There is no “tailor made issue” for any Seller Forums board moderator…since it is highly doubtful they were the buyer…or were physically present when the seller received back this return. PS: This would seem to be a tailor made issue for a board moderator, depending on what sort of response you get from seller support. Using FBA means you give away all of your power and control to Amazon. You can also officially report the scammers to Amazon or to the Federal Trade Commission using the links below: Report To Amazon Here . One way, perhaps, to gague what you can expect would be to run this by seller support, by commnicating to them precisely what you have communicated to us. Shop today's epic deals … The actual weights (.719kg sent, .482 kg returned) are listed on the Canada Post mailing labels, both attached to the same box (so, to be precise, 237 gram difference). Closeouts_General_Me 2018-09-27 01:59:48 UTC #3. What have you turned your boxes into? Amazon is introducing boxes with a built-in play factor. Even if you can manage to recycle every bit of packaging that makes it to your door, the process of getting it to your door has far-reaching implications — think of all the emissions of the trucks and vans that it took to reach you, plus the vehicles and machinery involved in transporting and processing your recycled boxes. Some sellers in this forums advised that I can get reimbursement with proof, hmm, I guess so, but my boss is unhappy about it, he believes that America buyers shouldnt have done that, and he is really disappointed about it, so he asked me to post here and see if it happened to you lot…And he also wants me to email Jeff to suggest Amazon should inspect every single unit buyer returned to see if it was the one they originally purchased, in particular, lol. I am actually thinking of doing that if my odds are good that it will cause me little grief. When we called SS recently on a A-Z claim we had recently and asked if a customer is unhappy they have to pay the shipping back to us they said we were protected. Need to return an item shipped by Amazon? Or maybe you know her from The Pickle Factory Loft on Instagram. All I want is my item back if there is an issue. Please use a shipping method with tracking and insurance, keep the waybill receipt, and package the item within a sturdy box, with good packing materials to avoid damage to it. Amazon sells to companies like Bulq. If not, then Amazon will take action and refuse a refund with consequences. SS does not mediate AZ claims. Well, you guys, will you return empty box or something cheap to Amazon if you are a buyer? Print your return label and return authorization. Taryn is a homebody from Atlanta. The process heavily favors the buyer, so, my expectations are low. Sorry… But what are you talking about in reply to my comment? Kim Houchens, Amazon's director of customer packaging experience, said the company has been making progress on reducing packaging waste since 2008. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. for me to assert that nothing was returned if the buyer fights against the restocking fee. Amazon says the donations will go to the nearest local participating charities — we have reached out to Give Back Box to see if it could specify which. You want to find the weight of the item by itself without any packaging, as it sounds like they sent the packaging pack to you. LOL, my boss asked me yesterday. We do not do FBA because we aren’t willing to allow Amazon to make decisions for us. Make your family and friends aware of the Amazon Empty Box scam by sharing it using the buttons provided. It is also less than the weight recorded on the original label, still visible when I slightly peel back the return label (my original shipping weight was around 800 grams, their’s was 500 grams). Are all America buyers on fraud or what? Sign up here, The 5 best Amazon deals you can get this Wednesday, Walmart says it will keep stores closed this Thanksgiving, Aldi plans to open 70-plus new stores by end of 2020, while other retailers look at permanent store closings, These are the 10 popular face masks everyone is buying on Amazon, Your California Privacy Rights/Privacy Policy. Powered by Discourse, best viewed with JavaScript enabled. Amazon Empty Box: How To Report a Scammer. I authorized a return (reason: Incompatible or not useful for intended purpose), and received, today, an empty box from the customer- just the item’s packaging and also including my original shipping box with my labels still underneath the return labels. New, 1 comment. Now I suppose I’ll wait and see what happens before taking my next step. After this, OP will need to contact the customer and inform them they received an incomplete return. I have only sold around 115 items on Amazon in 3 months. Change email or password. Let them know if your things were wastefully packed, and they’ll use the data to better inform their packaging.