we only had it about a month but so far we love the look and how big it is inside with all the compartment. Samsung is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Samsung Refrigerator autofill not filling. Comparing the best refrigerators by Whirlpool and Samsung, Very useful FlexZone drawer and food showcase door, Fingerprint and smudge resistant stainless steel finishing, Ice maker freezes up quite often and tends to leak, The dispenser is slow to dispense both water and ice, No drip tray underneath the dispensing area. We upgraded in size a bit from our old Samsung fridge, so it's less noticeable in this model. Mare. having an average looking kitchen to something out of a magazine. In-store pricing may vary. The low-profile handle design lifts up and glides out the drawer effortlessly. I am not talking about just a couple of drips here and there, but  a small puddle is left on the counter every time we fill our cups. RF28R7351SR 28 cu. The shelves are well thought out with hinged/swingable motions can be retrofitted to your storage needs. Many users mentioned that after just a few months of use, it starts to freeze up quite often to the extent that you can’t dispense any ice at all hence becoming completely unusable. Very existing features, This new model from Samsung company. It makes life easier. The delivery gentlemen were very professional, courteous, the followup from Best Buy excellent. Not totally fingerprint proof like it says, but thats minor in comparison to the overall quality. flexzone drawer. Absolutely terrible engineering. I have been trying to reach customer service for days now with no solutions to my problem. Available at AppliancesConnection. Lastly, out of curiosity I loaded the SmartThings app and have not used it much, but seems to have some features I will use soon. Perhaps the least useful but novel feature is the Food Showcase. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)Please reference ticket number 1142462804. Perhaps here's a way to remove shelves when needed, but not easily, that we could see. I am attaching photo of where you can see the water leaking out of the side of the pitcher. My water pitcher does the same thing. Free returns for up to 15 days after your new appliance has been delivered to your home. Include personal information such as email addresses, home addresses, or names. Only 4 stars because the ice maker makes small ice that melts quickly. Similarly, the most impressive least novel feature is the Its digital inverter compressor is backed by a 10 years parts and 5 years labor warranty while the sealed refrigerator system is covered under 5-years parts and labor warranty. Please call 1-800-SAMSUNG for technical support . What you will miss out though if you choose this unit is the door-in-door storage and air filter. Use your smartphone to control the temperature and monitor your refrigerator remotely. Prior purchases excluded. The delivery was without drama, professional and relatively quick. Autofill water pitcher doesn't fill There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly spot what you want. Not only will you enjoy fresher and cleaner water, having a Samsung filter insures you won’t deal with water leaking and other related problems that often come with using another brand. The external dispenser works fine according to the general consensus. Any solutions or any way to replace the water pitcher? other than that we enjoy our refrigerator greatly. The only good thing though is that it’s covered under warranty which means you can replace it should it fail. Awesome! Delivery is difficult with an older house and may necessitate the removal of the drawers and doors prior to installation. Great temperature control from bottom to top. We'd lose just as much space with a water pitcher and ice trays in the freezer. User rating, 4.4 out of 5 stars with 1081 reviews. Metal Cooling Otherwise, we all love it!