My issues have been resolved in as much the problem is no longer present. If you suspect that your WiFi isn't working as it should, try the solutions below to set things right. Push and hold the button with a paperclip or pin and hold for 15 seconds. I restarted the router each time and that seems to have remedied the issue until it returns about an hour later. Can you try a factory reset so it is under stock settings to see if it becomes more stable? Hey , it may be a modem issue. In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. To work well, your Shaw modem should be positioned where there is the least physical interference. No solution. Visit How To: Restart your modem with My Shaw to learn more. Cameras on the 2.4ghz and speakers on the 5Ghz. Peak Wireless Traffic Hours are when radio frequencies are congested by a high number of users during the same time. Remove extender2. Do you know why WiFi speakers or WiFi security cameras might cause the 5G network to disappear. If it is already in a central location and you're still getting dead spots, you may consider, your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. For example, when everyone is arriving home from work or school, and more devices are now active in the home environment. ©2020 Shaw Communications. 5G has not been showing up or working for the past month+ [help] I've had Shaw internet for about 6 years now and have used the faster 5G option ever since it's been offered (can't remember when that was) but suddenly about 4-5 weeks ago, the 5G became spotty and would constantly cut out. I’ve done a factory reset already. Re: 5G stopped working, 2.4 fine Well it took two attempts to get the firmware installed but I got it to take and that still didn't help. Same problem. 5 GHz frequency can carry more data and supply faster speed, but it has less coverage and is affected more easily by common obstacles. I am having the same issues. Shortly after setting this up I noticed that my 5 GHz network band name (both my original 5G and 5G_EXT names) would drop from being visible in all Mac & PC devices. Buy a good router 2. However, by the next day the problem reoccurred with the replacement Hitron router. Try these related articles and discussions. Building materials will impact your signal in diverse ways. If iPhone 12 5G is not working, you should know about the Dual SIM Mode restrictions. If you have a BlueCurve Gateway, performing a pin-hole reset will stop internet access and remove all customized settings, including WiFi channel and network name until you follow the steps in the article, Connect your BlueCurve Gateway. I have been using a Shaw Hitron modem/router for a number of years. We recently had internet 300 installed in our home. Several times a day now, I need to reboot the hitron device to get 5G to come back. Unplug the power cable from the back of the WiFi Modem. Has anyone encountered this problem? No solution. Outages can be a result of scheduled maintenance or unexpected events such as faulty equipment, unscheduled maintenance, power outages, or network connectivity issues. The only short term solution I have is to reboot the router. I would recommend a factory PIN hole reset with the steps here to see if the issues … All rights reserved. Otherwise, a modem swap may be needed. I don’t have any smart home stuff using 5G - I have a nest thermostat and 2 nest smoke detectors and a garage door opener on the 2.5G network. ©2020 Shaw Communications. Only laptops, phones, tablets, Xbox on 5G. I haven't heard of any details on a firmware update, from what I know there hasn't been one as your version is the most up-to-date available. I would recommend a factory PIN hole reset with the steps here to see if the issues are still prevalent after the reset (clears all settings). This is more noticeable on slower speed packages. For more information and remedies, read the article About: WiFi interference. Thank you for reaching out! However, this will also reset your default password and network name to those found on the sticker on the back of your modem. how many devices are connected to your home WiFi network? Although rare, the software on the modem could cause issues. More suitable for devices that don’t rely on fast speeds, such as non-streaming smart devices like thermostats, voice assistants, light bulbs, and security cameras. Restore your modem's settings. An outage can cause a disruption in your Internet services. There have been reports of these devices causing the 5G network to disappear. Same problem. There have been reports of these devices causing the 5G network to disappear. I disabled WiFi on the Hitron and am using the WiFi from my personal router (Netgear), my devices work so much better this way. I was advised to replace my modem. After setting up both 2.4 and 5g networks (renaming -2.4G and -5G after each SSID), we noticed that absolutely none of our devices can connect to 2.4G, only 5G. Check to see: Try closing apps and reducing the number of connected devices, to see if performance improves for the devices still connected. For some reason the 5GHz side would just not give out an IP address. To learn more visit About: Modem Placement & Range article, If it is already in a central location and you're still getting dead spots, you may consider extending your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. The router they give us I gather must be absolute **bleep**. 5G will not work if you’re using Dual SIM mode and either of your SIMs does not support 5G data. Major appliances like fridges & ovens, and metal furnishings such as mirrors and filing cabinets will have a significant impact. Looks like this was one of those issues Shaw didn't want to disclose to the public. For example, ceramic floor tiles will absorb more WiFi signal than panel and vinyl.