The voice caller's number will be displayed to you and you have the option to accept or ignore the incoming call. This way, they'll know it is you and will be more likely to answer the call. How to clear this is fairly easy. It is your responsibility to ensure that this information is up-to-date. Last night we had a power outage in our neighbourhood, the outage time is fairly long (10+ hours) that my UPS battery drained. Press J to jump to the feed. If this is true then my network outage will continue until the next day. Hello, I have been trying now for 5-6 weeks to set up my new cable box and all it is showing on the front screen is 'noUI'. All that seems to matter is the bottom dollar as not so much about customer satisfaction. How many online-chats and/or telephone-calls have you made to Shaw? ), Any additional information that will help the emergency personnel, Fill in the required information in the appropriate fields, If you agree to the Terms of Service, check the "I accept the Shaw IP Relay Terms of Service" box, Enter your access number (9 digit IP Relay number) into the “Access Number” field, If you know the 10 digit number you wish to call, enter it in the "Number to dial" field, Select the language you would like the call to be placed in (English or French), Enter the international number in the "Number to dial" field, Click on the Profile tab at the top of the IP Relay page, Make your changes in the appropriate fields, Close the window to return to the "Make a call" screen, Click on the Address Book tab at the top of the IP Relay page, The Address Book box will open on your screen, Click on the Preferences tab at the top of the IP Relay page, You can use this tab to change the following, Enter your 10 digit wireline number in "Number to dial" field, This number must have Three-way Calling capability, You can update your profile for VCO service or, Let the operator know you are a VCO caller, You will be connected to the next available Shaw IP Relay operator, The Relay operator will call you back at the call-back phone number, Dial the number of the person you would like to conference, The Shaw IP Relay operator will type the hearing caller's responses on your IP Relay screen, You will be able to use your voice directly to your party on the second line. Home network topology wasn't changed: pfsense router-----Huawei MT130U-----cable. Shaw IP Relay is a relay service for deaf and hard-of-hearing individuals to place and receive text-based relay calls from their personal computer (PC) and/or mobile device*. Hello, I have been trying now for 5-6 weeks to set up my new cable box and all it is showing on the front screen is 'noUI'. 0 Kudos. Follow these instructions to activate your Shaw cable box. Lo & behold once I reconnected to the TV to its modem it mysteriously came up! I insisted it was at their end and "suddenly" it was! This is usually caused by a setting enabled on your TV, like: The black box is intended to contain closed captioning text, which can appear blank on certain channels. Item has been added to your cart. Please try again or contact Support. Thanks - due to your comment I didnot accept chat's response that there was no signal so nothing they could do. Hearing users can place calls to deaf and hard-of-hearing individuals by dialing Shaw IP Relay at 1.855.489.7429 and providing the Shaw IP Relay agent with your 9-digit IP Relay number. I miss the original one.. the HD guide looks nice but's super sluggish. To make changes or updates on your account profile, simply log in to the Shaw IP Relay page. Give it a try. How to get new ip address from shaw without resetting cable modem? Please keep all address information up to date in case of emergency. same issue. The IP Relay operator will connect to your IP number. he reported that the NO IP issue resides with shaw. What type of calls can I make? The Shaw IP Relay operator will verify your location even if you have a registered wireline phone number on file. When you make a call, your 10-digit registered wireline number will be displayed on the other person's caller ID screen. In your TV menu, go to Language/Accessibility option. You can find the approved list here : https://help.teksavvy.com/hc/en-us/articles/200315170-Approved-Cable-Modems-Shaw-Network-AB-BC-MB-SK-and-ON-. I have had numerous conversation's with Shaw Technical and have done everything they have asked even sent me 2 new( rebuilt) boxes. The problem lies in the cable outlet in the wall itself. Your Shaw digital box is turned off. A successful registration e-mail will include your 9 digit IP Relay number and password information. You must be logged onto Shaw IP Relay in order to receive an incoming call. All calls are strictly confidential. No. Look around and discover what we can do for you. Thanks for your fast reply Leanne, it is very on time! I believe most will default to around midnight. To make changes or updates on your account profile, simply log in to the Shaw IP Relay page. Why and how do I fix it. Read more on this topic or keep the conversation going by answering a question or starting a discussion of your own. Hi It could be a couple things, but the NoIP message usually means there is no signal. Those days are long gone. he had tech support re-engage the box before he even arrived. Your IP Relay call can be routed to either an English or French IP Relay operator by selecting “English” or “French” before pressing the call button. Thank you for reaching out! Any person who is deaf, hard of hearing or has a speech disability and uses relay services may register for a 9-digit number for Shaw IP Relay. Step2: you will see the Factory Reset Interface on the Screen, if you didn`t make the Factory Reset Interface, you will see a Androied Person in the middle of the screen so NOW you just Press Volume UP then will directly going to the Factory Reset Interface. Can someone please tell me how I can fix this. This can be due to an outage in the area, or could be something as simple as loose cables. If you continue to see the "NoIP" message on your digital box, your best bet is to touch base with technical support so they can investigate further with you. no IP. When using Shaw IP Relay for your emergency calls, be sure to describe your name, location and any important information clearly so the operator can quickly contact your local emergency response center. To quote @shaw-tony -- your best bet is to touch base with technical support so they can investigate further with you. I did just what the last respondent advised & the internet router worked fine @ the TV location. Can't reset cable box. All rights reserved. Was the box recently moved from another account, or left unplugged for a … When the deaf individual is logged in to Shaw IP Relay, they will receive a message alerting them of an incoming IP Relay call. I had a tech come to my home. As an existing customer, you may see different prices, terms and promotions unavailable to new customers. What trouble-shooting steps have you tried, and what trouble-shooting steps has a Shaw person told you to try? If you purchased your digital box from a third party retailer, you will need to call in to get the equipment added to your account. App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003?mt=8Google Play link: https://play.google.com/store/apps/details?id=com.iprelay&hl=en. When the deaf individual is logged in to Shaw IP … Learn how to troubleshoot TV issues, including fixing when a black box is appearing on the screen and is preventing you from viewing the program or on-screen guide. he said he had 3 calls on the same issue and did the same thing, calling tech support to connect the box! Tried to reboot but nothing fixed. Press question mark to learn the rest of the keyboard shortcuts, https://help.teksavvy.com/hc/en-us/articles/200314600-How-To-Clear-MAC-Lock, https://help.teksavvy.com/hc/en-us/articles/200315170-Approved-Cable-Modems-Shaw-Network-AB-BC-MB-SK-and-ON-. Note: Please wait a few minutes, and try doing whatever it was that you were doing again. All you need to use Shaw IP Relay is a PC with an Internet connection. The operator would complete the call to emergency services and provide them with your information. @Leaper Typically the NoIP message on the front of your cable box would indicate that it's not receiving a signal from the cable outlet, similar to the error mentioned on this page, the same steps there would be relevant to the behaviour that you are seeing. https://help.teksavvy.com/hc/en-us/articles/200314600-How-To-Clear-MAC-Lock. The power came back this morning, then I booted all my gears up, but then I faced the same problem again: I cannot get an IP address from Shaw, my router only received a default gateway address. This can be due to an outage in the area, or could be something as simple as loose cables. 2019-11-12 05:24 PM. Keep getting a "no IP" message. The power came back this morning, then I booted all my gears up, but then I faced the same problem again: I cannot get an IP address from Shaw, my router only received a default gateway address. All you need to use Shaw IP Relay is a PC with an Internet connection. Emergency services cannot be dispatched to post office box addresses. Thanks for TSI-ChrisK helping me out last time. And also, I'm paying for a certain amount of WiFi speed/month and all I am getting is a small fraction of it. Your modem is also an older model and it may be getting to the end of its life. So same situation (Router and modem reboot), same problem (cannot receive an IP address after reboot), and same struggling. If you haven't done so already, I'd recommend trying some troubleshooting steps here. However, that may be the same time your device also releases and renews the IP address. I'm sure there are alot of angry customers out there right now having to deal with the zero compentency of the huge company!! the one on the main floor always has the issue, had this happen before. After I checked my troubleshooting logs I realized I did all the methods you mentioned. IP Relay is available in English and French. the box just started rebooting it self, now i have no ip on one of the boxes. Simply select the emergency button from the Shaw IP Relay "Make a call" tab. No TV on either now. Where it does get an IP but does not pass it anywhere. A Shaw IP Relay operator will connect an IP Relay caller to a voice party. Activating your digital box. There are two easy ways to remove this box: Option 1: Find the CC button on your TV remote (not your Shaw Direct remote) Keep pressing it until CC is turned off. Units purchased directly from Shaw will have been added to your account. You must remember to update your address information in your profile. You will be able to make and receive Shaw IP Relay calls. Voice callers will simply dial the toll-free Shaw IP Relay number, which is 1.855.489.7429, and provide the Shaw IP Relay operator with your dedicated 9-digit number. All calls are strictly confidential.