You've asked this countless times and the answer still has not changed. Yes I'm waitng to move to Shaw as well. a needle, paper clip, toothpick), press and hold the reset button for 30 seconds until the Internet light turns red. Internet speed refers to how quickly information can be transmitted back and forth from the Internet to your computer. Press question mark to learn the rest of the keyboard shortcuts. The Telus tech already replaced the router once. I'll be calling Telus this week to complain and ask for a discount on our monthly bill. head to its forum board for active discussions or to start a new discussion. I turned off the Firewall and Anti-Virus on the Laptops - no luck. A Telus technician replace our T3200M router about a year ago when we had issues with the router rebooting a couple of time a day. Search Support. Actiontec T1200H/T2200H. I think I'll move it to a more open space and connect the power to a different plug. I've set it up with the TCP/IP and it works from both SSIDs. Anyone have one of those connected too? Today I unhooked my desktop ethernet cable and a Firestick adapter that were wired to see if it was either of them, but this didn't stop it either. The TELUS My Wi-Fi app allows you to get the best out of your Advanced Wi-Fi modem. Neighbours with the most likes in the past month. Connected to the Asus and I can ping everything connected to the T3200M (although I can ping the printer on the T3200M, nothing will print because the printer is shown as being "offline"). Please allow up to 10 minutes for the process to complete. Download speed is how quickly information is transmitted from the Internet to your computer. I've been stumbling through converting a router to act as an access point, with no success. ZyXEL VSG-1432. Actiontec T3200M. I'm going through the same issues. Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. You should only do this if you are instructed to do so by one of our agents or one of our support articles. On the older actiontec router if ssid guest was enabled then app separation was enabled for the specified ssid. Hey guys so far the T3200M is worse than the previous modem I had from telus. Press question mark to learn the rest of the keyboard shortcuts. They just keep bringing me modems and I keep telling them it's an issue with the DSL line between the modem and the wall. Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. Cookies help us deliver our Services. Learn about accessibility at TELUS. In order to install your modem, you must have completed the configuration of an ONT, if applicable. Choose your modem: TELUS Wi-Fi Hub. When I check the modem System Up Time and DSL Link Up Time they both been reset. When you have the ASUS set up as a router,  from the desktop connected to the T3200, can you ping a device connected to the ASUS router? Using a thin object (ex. I will check to see if it has a sleep mode. Next Step is to reconnect your Wireless device to 2.4G and your Printer as well, and that should work. So I explore bridge mode … If you require assistance setting up a customized network name and password visit Change your Wi-Fi network's name and password. Fine. Change topic. Also, Windows should recognise both subnets as private or home, not public. Enable TELUS Internet and Optik TV with Easy connect, Change your Wi-Fi network’s name and password on My TELUS, Can’t connect to your TELUS Office internet: Some of my devices cannot connect, Can't connect to your TELUS Office internet: All my devices cannot connect, All my devices cannot connect to the internet (Actiontec T3200M), All my devices cannot connect to the Internet (Actiontec V1000H / V2000H), All my devices cannot connect to the Internet (Actiontec T1200H / T2200H), All my devices cannot connect to the Internet (ZyXEL VGS - 1432), All my devices cannot connect to the internet (TELUS Wi-Fi Hub), Enable Smart Wi-Fi on your Advanced Wi-Fi modem, TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide, Change your Wi-Fi network’s name and password, Change your Wi-Fi network’s name and password (Quebec only), Other factors impacting your wired internet speed, Other factors impacting your Wi-Fi internet speed, Find or connect to a TELUS Wi-Fi location, 3 steps to fix your picture & video message issues. Yesterday I totally unhooked it from the tv and unplugged it from its power source, and my modem has been golden for the past 24h. Look under wireless setup basic settings, make sure ssid guest is disabled. head to its forum board for active discussions or to start a new discussion. Since being given a modem upgrade in Feb, I've been through 3 different T3200Ms, and one luddite model with antennas they sent out when I started crying after the first three failures. Since the t3200 does not support static routes or route discovery there is no work around. If it doesn't give you the information you need, You might consider disabling the Smart Steering feature on your T3200M router. Press J to jump to the feed. The tech said the router passed all his tests but he would replace it for us anyways. The future is friendly. You should only do this if you are instructed to do so by one of our agents or one of our support articles. Learn more about installing an ONT here. I also have a bunch of smart home devices though - two minis, 17 smart lights, a chromecast, firestick, laptop, phone and desktop. Sometimes it won't restart for days, other times it might restart a couple of times a day. Fiber optic directly goes into Nokia device which then outputs Ethernet cable to the T3200 modem. Are you on Fiber or DSL? Initially, the CSR tried to connect to the modem… That could also be the problem too. How is the printer define in Windows, by a symbolic name or an iP address. I called Telus to get the new firmware pushed to my modem, since I had to take my router down to update it, anyway. Does windows network properties indicate that the network is private or public? To change an existing TELUS modem, please make the step below first. The T3200M network shows up as being private. a needle, paper clip, toothpick), press and hold the reset button for 30 seconds until the Internet light turns red. It happens no matter what device I'm using, WiFi or hardwired.